jdlclub Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how jdlclub ("jdlclub", "we", "us", or "our") collects, processes, stores, and protects personal data belonging to individuals ("you", "your", or "Player") who access or use the jdlclub Platform at jdlclub.co, including its games, sportsbook, and account services.

jdlclub operates as a data controller in respect of personal data collected from registered Players and visitors. We are committed to handling your personal information responsibly, in accordance with applicable data protection obligations under our international gaming licensing framework.

This Policy should be read alongside jdlclub's Terms & Conditions, which govern the overall contractual relationship between jdlclub and its Players.

2 Data We Collect

2.1 Registration Data

When you create a jdlclub account, we collect the following personal data:

• Full legal name;
• Date of birth (to verify compliance with the 21+ age requirement);
• Email address and mobile phone number;
• Preferred username and encrypted password credentials;
• Country and city of residence (e.g. Kuala Lumpur, Penang, Johor Bahru);
• National identity document details submitted for KYC verification.

2.2 Financial Data

To facilitate deposits and withdrawals in Malaysian Ringgit (MYR), jdlclub collects:

• Payment method identifiers (e.g. Touch 'n Go eWallet account reference, bank account details for FPX transactions, Boost wallet ID);
• Transaction histories, including deposit amounts, withdrawal requests, dates, and processing status;
• Source of funds documentation where required under anti-money laundering obligations.

2.3 Usage and Technical Data

jdlclub automatically collects technical data when you access the Platform:

• IP address, device type, operating system, and browser information;
• Session timestamps, page navigation paths, and feature interactions;
• Game activity records — titles played, wager amounts, outcomes, and session durations;
• Geolocation data at the jurisdiction level (not precise GPS tracking) for compliance screening.

2.4 Communications Data

Where you contact jdlclub customer support or respond to surveys and promotions, we retain records of those communications, including the content of support tickets, live chat transcripts, and email correspondence, for quality assurance and dispute resolution purposes.

3 How We Use Your Data

jdlclub uses your personal data for the following purposes:

• Account creation and management — to register your account, verify your identity and age, and maintain your player profile;
• Payment processing — to execute deposits, process withdrawal requests, and reconcile transaction records;
• Legal and regulatory compliance — to fulfil anti-money laundering (AML) obligations, fraud detection, and age verification requirements under our gaming licence;
• Game and platform delivery — to provide the games, sportsbook, and other services you access through your jdlclub account;
• Customer support — to respond to queries, investigate complaints, and resolve disputes;
• Responsible gaming — to monitor gameplay patterns for indicators of problem gambling and to enforce player-elected limits, cooling-off periods, and self-exclusion;
• Platform improvement — to analyse aggregate usage data for product development and user experience optimisation;
• Marketing communications — to send promotional offers, bonus notifications, and platform updates to Players who have opted in to receive such communications.

4 Legal Basis for Processing

jdlclub processes personal data on the following legal bases:

• Contractual necessity — processing required to fulfil our obligations to you under the jdlclub Terms & Conditions, including account management and payment processing;
• Legal obligation — processing required to comply with AML regulations, age verification mandates, and reporting obligations under our international gaming licence;
• Legitimate interests — processing for fraud prevention, platform security, and responsible gaming monitoring, where jdlclub's interests do not override your fundamental rights;
• Consent — processing for direct marketing communications, where you have provided explicit opt-in consent at registration or through your account preferences. You may withdraw marketing consent at any time.

5 Data Sharing & Third Parties

5.1 Service Providers

jdlclub shares personal data with third-party service providers who perform functions on our behalf, including:

• Payment processors and e-wallet operators (including FPX gateway providers, Touch 'n Go, and Boost) — to process transactions;
• Identity verification and KYC service providers — to authenticate identity documents;
• Game content providers (e.g. Pragmatic Play, PG Soft, Evolution) — to deliver certified game experiences;
• IT infrastructure and cloud hosting providers — to maintain Platform availability and data storage.

All third-party service providers engaged by jdlclub are contractually bound to process personal data only for the purpose specified and to maintain appropriate security standards.

5.2 Regulatory and Law Enforcement Bodies

jdlclub may disclose personal data to regulatory authorities, law enforcement agencies, or other competent bodies where required to do so by law, court order, or in connection with the prevention or investigation of fraud or other criminal activity.

5.3 No Sale of Data

jdlclub does not sell, rent, or trade your personal data to third parties for their independent marketing purposes under any circumstances.

6 Cookies & Tracking Technologies

The jdlclub Platform uses cookies and similar tracking technologies to deliver and improve our services. The main categories of cookies we use are:

• Strictly necessary cookies — required for the Platform to function, including session authentication and security tokens. These cannot be disabled;
• Functional cookies — used to remember your preferences such as language settings and game lobby filters;
• Analytics cookies — used to understand how Players navigate the Platform in aggregate, helping us improve page performance and user flow;
• Marketing cookies — used only where you have provided consent, to serve relevant jdlclub promotional content within the Platform.

You can manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the Platform.

7 Data Retention

jdlclub retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following principles:

• Account data and transaction records are retained for a minimum of five (5) years following account closure to meet AML and gaming licence record-keeping obligations;
• KYC and identity verification documents are retained for the duration of the account and for five (5) years post-closure;
• Marketing preference records are retained until consent is withdrawn, and for a reasonable period thereafter as evidence of that consent;
• Support communications and dispute records are retained for three (3) years from the date of resolution.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.

8 Data Security

jdlclub implements industry-standard technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jdlclub Platform;
• Encryption at rest for sensitive personal and financial data stored in jdlclub systems;
• Access controls restricting internal access to personal data to authorised personnel on a need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Two-factor authentication available for all player accounts.

9 Your Rights

Subject to applicable law and jdlclub's legitimate operational and regulatory requirements, you have the following rights in relation to your personal data:

• Right of access — you may request a copy of the personal data jdlclub holds about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data where we no longer have a lawful basis to retain it, subject to our legal and regulatory retention obligations;
• Right to restriction — you may request that we restrict processing of your data in certain circumstances;
• Right to data portability — you may request a machine-readable export of personal data you have provided to jdlclub;
• Right to object — you may object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes;
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, contact jdlclub's support team via live chat or at [email protected]. We will respond within thirty (30) days of receiving a verifiable request.

10 Children's Privacy

The jdlclub Platform is strictly for adults aged 21 and above. jdlclub does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, that data will be deleted and the associated account immediately closed. If you believe a minor has registered an account, please contact us immediately at [email protected].

11 International Data Transfers

As a platform operating under international gaming licensing, jdlclub may transfer personal data to servers and service providers located outside Malaysia. Where such transfers occur, jdlclub takes appropriate measures to ensure that your data receives a level of protection consistent with international data protection standards, including the use of contractual safeguards with third-party processors.

By using the jdlclub Platform, you consent to the transfer of your personal data to servers that may be located in jurisdictions other than Malaysia.

12 Changes to This Policy

jdlclub reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered Players via the Platform or by email to the registered account address. The date of the most recent revision is displayed at the top of this page. Continued use of the jdlclub Platform following notification of any change constitutes acceptance of the revised Policy.

13 Contact Us

For questions, concerns, or requests relating to this Privacy Policy or the personal data jdlclub holds about you, please contact our support team:

Email: [email protected]

Live Chat: Available 24/7 from within your jdlclub account dashboard

jdlclub operates under international gaming licensing and is not regulated by any Malaysian government authority. Malaysian players are solely responsible for verifying their local legal obligations in relation to online gaming and data protection.